Help Center
Search our help articles or browse topics below.
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- Orders & Delivery Track, modify or cancel your order
- Returns & Refunds Start a return or check refund status
- Payments & M-Pesa M-Pesa, cards, and payment issues
- My Account Profile, password and preferences
- Product Questions Specs, compatibility and stock
- Warranty & Repairs 1-year warranty claims and repair centre
Frequently Asked Questions
Once your order is dispatched you will receive an SMS and email with a tracking link. You can also log in to your account and visit My Orders to see real-time status updates.
We offer a 7-day return window from the date of delivery for all items in original, unused condition with original packaging. Certain items such as personalised or hygiene products are excluded. Visit the Returns & Refunds section above for full details.
At checkout, select M-Pesa as your payment method. You will receive a push notification on your phone — enter your M-Pesa PIN to complete the payment. The order will be confirmed instantly once payment clears.
Nairobi CBD and suburbs: same day or next day. Other major towns (Mombasa, Kisumu, Nakuru, Eldoret): 1–3 business days. Remote areas: 3–5 business days. Free delivery applies on orders above Ksh 2,000.
All Dingia products include a 1-year manufacturer warranty covering defects in materials and workmanship. Physical damage, water damage, and unauthorised modifications are not covered. Bring your item and proof of purchase to our service centre or contact us to arrange collection.
Orders can be modified or cancelled within 2 hours of placing them, provided they have not yet been dispatched. Contact our support team immediately via the chat button below or call our helpline.
Still need help?
Our support team is available Monday–Saturday, 8 AM–8 PM EAT.
Prefer to call? Reach us at +254 700 000 000 during business hours.